How to ship orders with courier partners
Connect Shiprocket, Delhivery, Blue Dart, Xpressbees, Ekart, Shadowfax or DTDC, compare live rates on each order, print the label and track the parcel from your Zepio admin.
Updated 19 Oct 2026 6 min read
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Zepio works with seven courier partners. You connect your own account with each partner, so you ship on your own rates and the partner bills you directly. Zepio does the rest: rates on every order, the booking, the label, pickups and tracking.
Where: Admin › Settings › Delivery Setup
Partners you can connect
| Partner | Good for | Live rates on the order |
|---|---|---|
| Shiprocket | One account, many couriers | Yes, for every courier |
| Delhivery | Your own Delhivery contract | Yes, Surface and Express |
| Blue Dart | Fast air delivery, high-value parcels | No, your contract rate applies |
| Xpressbees | Low-cost Surface and Air | Yes, for every service |
| Ekart | Flipkart's delivery network | Yes, Surface and Express |
| Shadowfax | Last-mile delivery from your store or warehouse | No, your contract rate applies |
| DTDC | Wide reach into small towns | No, your contract rate applies |
You can connect more than one. Each order then shows every connected partner side by side, so you can pick the cheapest or the fastest each time.
Set up courier partners
- Go to Settings › Delivery Setup.
- Under How do you deliver orders?, choose Courier partners. Choose Choose for each order instead if you also use your own delivery team.
- Click Apply changes.
- Under Courier partners, click the partner you want and follow its setup guide:
Every partner page has the same steps: connect your account, set the pickup address for each branch, choose your shipping options and turn on tracking updates. Zepio checks your API details with the partner before it saves them, so you know straight away if something is wrong.
Add a pickup phone for each branch
Couriers call the pickup contact when they come to collect. On any partner page, under Pickup addresses, add a Pickup contact name and a 10-digit Pickup phone for each branch, then click Save. This contact is shared by every courier partner, so you only add it once.
If a branch is missing its address, city, state or pincode, the page tells you. Click Edit the branch to fix it.
Shiprocket, Delhivery and Ekart only collect from pickup addresses saved in your account with them, so each branch is matched to one of yours. Shiprocket and Ekart are matched for you when you connect (by pincode), and you can change any match. For Delhivery, click Add to Delhivery or type the name of an existing Delhivery warehouse. Blue Dart, Xpressbees, Shadowfax and DTDC take the branch address with every shipment, so there is nothing to match.
Ship an order
- Open the order. It must be accepted (status Processing).
- Under Ship with a courier, click Add package and enter the box size in centimetres and the weight in kilograms. Measure the packed box: couriers charge on the higher of the actual weight and the volumetric weight.
- Click Get rates. Zepio asks every connected partner at once and lists the options, cheapest first. Partners that bill on contract show Contract rate. A partner that cannot take this order shows one line saying why, for example that it does not serve the pincode or that the branch is not matched to one of its pickup addresses yet.
- Click Ship next to the option you want.
- Check the details. For a cash on delivery order, you see the amount the courier will collect.
- Pick a Pickup date if the partner offers one, or leave it empty.
- Click Book shipment.
The order moves to Sent to courier and a Shipment card appears on the order with the AWB number.
Print the label
On the Shipment card, click Print label. Print it on a 4 x 6 inch label or plain paper and stick it on the box. If a partner does not provide a label, Zepio prints one with the AWB barcode.
Pickups
- Shiprocket, Delhivery and Blue Dart: book the pickup when you ship, or later with Book pickup on the shipment card.
- Ekart: choose a pickup date when you ship, if you want a later day.
- Xpressbees, Shadowfax and DTDC: the partner books the pickup on its own.
Tracking
Zepio updates the order as the courier moves the parcel:
| Courier says | Your order becomes |
|---|---|
| Booked | Sent to courier |
| Pickup scheduled | Pickup scheduled |
| Picked up, in transit, out for delivery | Shipped |
| Delivered | Completed |
When an order is completed this way, everything that happens on delivery happens too: cashback, scratch cards, refer and earn rewards and the customer notification.
Your customer sees the courier name, the AWB number and the latest status on their order page, with a link to the courier's tracking page.
Zepio checks every shipment with the partner every 30 minutes. Some partners can also send updates instantly. Each partner page shows how, under Tracking updates. Click Refresh on the shipment card to check right now.
Cancel a booking
On the shipment card, click Cancel booking. Zepio cancels it with the partner and moves the order back to Processing, so you can ship it again with any partner.
You can cancel only until the courier picks up the parcel. After that, ask the partner to return it.
If you cancel the order itself, Zepio cancels the courier booking first. If the partner refuses (for example, the parcel is already picked up), Zepio tells you why and you can still cancel the order.
Returned or lost parcels
If the courier cannot deliver, it tries again. You see Delivery attempt failed on the shipment card. Call the customer if it keeps failing.
If the parcel comes back to you (return to origin) or is lost, Zepio does not cancel the order or refund anyone on its own. The shipment card tells you what happened. You then decide:
- Cancel order to refund the customer the usual way, or
- ship it again with Ship again with a courier.
Common questions
Who pays the courier? You do, through your own account with the partner. Zepio does not add anything to courier charges.
Can I use different partners for different orders? Yes. Every connected partner shows on every order. Pick a different one each time if you like.
What is a test environment? Some partners (Delhivery, Blue Dart, Shadowfax, DTDC) give you separate test details. Connect with Environment: Test to try everything without real pickups, then switch to your live details.
I switched a partner off. What happens to its shipments? Shipments already booked keep updating. The partner just stops showing on new orders. If you disconnect a partner, Zepio can no longer track or cancel its shipments until you connect again.