Returns and refunds
Returns without the back and forth
Customers ask for a return or exchange from their account. You approve it, collect it, and refund in a few clicks.
5 day free trial. No card needed. No developer needed.
How a return works
From a request to money back.
The customer asks
No emails, no phone calls.
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Return from their account
Customers pick the item and a reason.
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Or ask for an exchange
The same item, or another size or colour.
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Only within your window
Set which products can be returned or exchanged, and for how many days.
You handle it
Every return has a clear status.
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Approve or reject
See the reason and decide.
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Pickup your way
Your own delivery team, a courier through Shiprocket, or the customer sends it back.
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Received and checked
Mark it received when it is back with you.
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Refund or exchange
Refund to the original payment or to the store wallet, or send the exchange.
Everything it does
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Returns and exchanges. Requested from the customer's account.
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Your list of reasons. Customers pick one.
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Rules per product. Returnable, exchangeable, and for how long.
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Approve or reject. Every request, with its reason.
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Pickup by your team. A pickup task in the delivery app.
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Pickup by courier. Booked through Shiprocket.
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Customer sends it back. When that suits you better.
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Refund to the payment. Or to the store wallet.
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Exchanges. Same item, or another variant.
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Clear statuses. Requested to refunded.
You control all of this
- Return reasons
- The list of reasons customers choose from.
- Per product
- Whether it can be returned or exchanged, and the number of days.
- Pickup method
- Your delivery team, a courier, or the customer sends it.
- Refund method
- Back to the original payment, or to the store wallet.
Which plan has it
Returns and refunds come with every plan.
Questions about returns
Can I choose which products can be returned?
Who collects the returned item?
Can I refund to a wallet instead of the card?
Do you support exchanges?
Make returns simple
Five days free, no card needed. Switch on returns and try a request yourself.
5 day free trial. No card needed. No developer needed.