WhatsApp Business
Sell and support on WhatsApp
Chat with every customer from Zepio, send order updates on their own, and turn WhatsApp into orders. Built on WhatsApp's official Cloud API.
5 day free trial. No card needed. No developer needed.
How it works
One inbox for your team
Every WhatsApp chat lands in Zepio, next to the customer's orders.
-
Every chat in one place
Reply from your computer or phone. You see who wrote, what they ordered and who on your team answered.
-
Quick replies
Type / to send an answer you saved. Up to 50, shared by your team.
-
Photos, files and emoji
Send product photos and documents, just like on your phone.
-
Keep your WhatsApp app
Connect the number you already use. Chats show in the WhatsApp Business app and in Zepio, and the last 6 months come in.
Order updates on autopilot
Pick a message for each step. Customers hear from you without you lifting a finger.
-
An update at every step
Placed, accepted, shipped, out for delivery, ready for pickup, delivered or cancelled. Returns and refunds too.
-
What your customer sees
Their order number, the delivery OTP and a button to track the order.
-
Your own messages
Start from a ready-made message and see it on a phone as you type. WhatsApp usually approves it within minutes.
Campaigns that sell
Part of Pro. Send an offer to the right customers and see what it earned.
-
The right customers
Recent buyers, people who haven't ordered lately, top spenders, recent chats, or a list you upload.
-
Revenue from each campaign
See who got it, read it, tapped it, and the orders it brought in the 7 days after.
-
Cart reminders
A WhatsApp nudge to shoppers who left items in their cart, with the orders it won back.
Answers on their own
Also part of Pro. WhatsApp keeps working when you are busy.
-
COD confirmation
Cash on delivery orders get Confirm and Cancel buttons. Fewer fake orders, fewer wasted trips.
-
A chatbot, no code
Draw the conversation: buttons, lists, photos and links, joined by lines. Customers track an order, read your delivery rules, or ask for a person.
-
Welcome and away messages
Greet new customers, answer common questions by keyword, and reply when you are closed.
-
Order tracking in a tap
Customers tap "Track my order" and get their latest order and its tracking link.
Everything it does
-
Official Cloud API. Connected in a few minutes with your Facebook account.
-
Keep your phone app. Or use a new number only in Zepio.
-
Team inbox. Live chats, photos, files and emoji.
-
Chat-only staff access. Staff can chat without seeing settings.
-
Customer orders in the chat. The last 5 orders, beside the conversation.
-
Quick replies and pinned chats. Up to 50 replies, 5 pinned chats.
-
Order and return updates. 12 steps, each with its own message.
-
Message builder. Ready-made messages and a live phone preview.
-
Campaigns. With revenue for every campaign. Pro.
-
Cart reminders. For left-behind carts. Pro.
-
COD confirmation. Confirm or cancel in one tap. Pro.
-
Chatbots and auto-replies. Welcome, away and keyword answers. Pro.
-
STOP respected. Customers who reply STOP get no more offers.
-
New message alerts. On the Zepio admin app.
You control all of this
- Connection
- Your WhatsApp Business app number or a new number. Disconnect any time.
- Order updates
- Which message goes out at each order and return step, or none.
- Messages
- Text, a photo, video or document header, footer, and up to 3 buttons.
- Campaigns
- Message, audience, the page the button opens, and send now or schedule.
- Cart reminders
- How long a cart sits first, from 30 minutes to a day, and the message.
- COD confirmation
- The message, and whether Cancel cancels the order or only tells you.
- Auto-replies
- Welcome and away messages, your opening hours, and keyword answers.
- Chatbots
- Up to 20, each with up to 20 messages and 10 buttons per message.
Which plan has it
Pro is an add-on with 15 days free. WhatsApp's own message charges are billed by Meta to your card.
| Feature | Startup | Scale | Multivendor |
|---|---|---|---|
| Inbox, messages and order updates | Not included | Included | Included |
| Pro: campaigns, cart reminders, COD confirmation, chatbots | Not included | Add-on | Add-on |
Who uses it most
Brands selling direct
Talk to customers where they already are, and bring them back with offers.
See how it worksQuick commerce
Order updates and quick answers on your busiest days.
See how it worksShops that also sell in person
Your regulars already message you. Now every chat sits with their orders.
See how it worksQuestions about WhatsApp
Can I keep using the WhatsApp Business app on my phone?
Who pays for WhatsApp messages?
Which plan includes WhatsApp?
What is Pro and what does it cost?
Do customers have to agree to get messages?
Can my staff answer chats?
Bring your WhatsApp into Zepio
Five days free, no card needed. Connect your number in a few minutes.
5 day free trial. No card needed. No developer needed.