How to connect DTDC to your store
Connect your DTDC business account to Zepio with its API key and customer code, ship orders with DTDC labels, and get tracking updates with your DTDC tracking login.
Updated 19 Oct 2026 2 min read
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DTDC reaches deep into small towns. With DTDC connected, you book a consignment from the order, print DTDC's label and Zepio tracks it. DTDC charges your contract rate.
Where: Admin › Settings › Delivery Setup › Courier partners › DTDC
Before you start
You need a DTDC business account with API access. Ask your DTDC account manager for:
- the API key, customer code and service type for the customer integration API. They are also in the DTDC panel under Setup › Customer management.
- a tracking username and tracking password. DTDC issues these separately, and Zepio needs them to track your parcels.
DTDC also has a demo environment. Ask for demo details if you want to test first.
Connect DTDC in Zepio
- Go to Settings › Delivery Setup. Under How do you deliver orders?, choose Courier partners and click Apply changes.
- Under Courier partners, click DTDC.
- Choose Environment: Live, or Test (staging) for demo details.
- Enter the API key and Customer code.
- Enter the Tracking username and Tracking password.
- Click Connect.
Service type
Under Shipping options, enter your Service type exactly as it is in your DTDC agreement, for example B2C PRIORITY or GROUND EXPRESS, and click Save options.
Pickup addresses
DTDC takes the pickup address with every consignment. Under Pickup addresses, check each branch address and add a Pickup contact name and 10-digit Pickup phone, then click Save.
Ship an order
- Open an order in Processing and add the package size and weight.
- Click Get rates. DTDC shows with Contract rate.
- Click Ship, then Book shipment.
- Click Print label.
DTDC schedules the pickup on its own.
Tracking updates
DTDC does not send updates on its own. Zepio checks every DTDC shipment every 30 minutes using your tracking login. Click Refresh on the shipment card to check right now.
More about tracking, cancelling and returns: How to ship orders with courier partners.
If something goes wrong
"DTDC did not accept this API key" Copy the key again from Setup › Customer management and check Environment matches it.
"Service type not found" The service type must match your DTDC agreement exactly. Ask your account manager for the right one.
"Add your tracking username and password" Shipments book without them, but Zepio cannot track them. Add the tracking login and click Save and reconnect.