How to connect Ekart to your store

Ekart is Flipkart's delivery network, available for your own orders through Ekart Elite. With Ekart connected, every order shows Ekart Surface and Express with the estimated charge and delivery time.

Where: Admin › Settings › Delivery Setup › Courier partners › Ekart

Before you start

You need an Ekart Elite account. Sign up or log in at app.elite.ekartlogistics.in.

Get your API details

1. In your Ekart Elite panel, open Settings › API Settings › API Documentation.
2. Click the eye icon to see your Client ID.
3. You also need the username and password you log in to Ekart Elite with.

Connect Ekart in Zepio

1. Go to Settings › Delivery Setup. Under How do you deliver orders?, choose Courier partners and click Apply changes.
2. Under Courier partners, click Ekart.
3. Enter the Client ID, Username and Password.
4. Click Connect.

Zepio also registers tracking updates with Ekart for you, so your orders move to Shipped and Completed the moment Ekart scans the parcel.

Register your pickup addresses

Ekart books from addresses saved in your Ekart account. When you connect, Zepio matches each branch to the Ekart address with the same pincode, or to your only address if you have just one. Rates are worked out from the pincode of the Ekart address you choose. Under Pickup addresses, for each branch:

1. Add a Pickup contact name and a 10-digit Pickup phone.
2. Choose the branch's address from the Ekart pickup address list, or click Add to Ekart to register it now.
3. Click Save.

Shipping options

Under Shipping options:

• Services to offer: Surface, Express, or both.
• What you sell: a short description Ekart shows on the shipment, for example "Clothing".

Ship an order

1. Open an order in Processing and add the package size and weight.
2. Click Get rates, then Ship next to Ekart Surface or Ekart Express.
3. Pick a pickup date if you want Ekart to collect later than the next working day.
4. Click Book shipment, then Print label.

Customers can follow the parcel on Ekart's tracking page from their order.

More about tracking, cancelling and returns: How to ship orders with courier partners.

If something goes wrong

"Ekart did not accept this Client ID, username and password" Copy the Client ID again from API Settings and check you can log in to Ekart Elite with the same username and password.

"Tracking updates could not be registered" Your shipments still update every 30 minutes. Click Register now under Tracking updates to try again.

Ekart does not serve a pincode Ekart has no service between your pickup pincode and the customer's for this parcel. Try another partner.

Cash on delivery above ₹49,999 Ekart collects at most ₹49,999 in cash. Ship that order with another partner.