How to connect Shadowfax to your store

Shadowfax delivers parcels across India and picks up from your store or your warehouse. With Shadowfax connected, Zepio checks that Shadowfax serves the pickup, delivery and return pincodes for each order, then books it. Shadowfax charges your contract rate.

Where: Admin › Settings › Delivery Setup › Courier partners › Shadowfax

Before you start

You need a Shadowfax client account. Your Shadowfax account manager sets it up. Then generate your API token in the SFX 360 Partner Portal. Staging and live have different tokens.

Connect Shadowfax in Zepio

1. Go to Settings › Delivery Setup. Under How do you deliver orders?, choose Courier partners and click Apply changes.
2. Under Courier partners, click Shadowfax.
3. Choose Environment: Live for your live token, Test (staging) for a staging token. Staging bookings are not picked up.
4. Paste the API token and click Connect.

Shipping options

Under Shipping options:

• Where Shadowfax picks up from: My store address if Shadowfax collects from each branch, or My warehouse registered with Shadowfax if your warehouse is set up on your Shadowfax account.
• Your Shadowfax service tier: Regular for small parcels or Surface for large ones. This is set on your Shadowfax account. Ask your account manager if you are not sure.

Pickup addresses

Shadowfax takes the pickup address with every order. Under Pickup addresses, check each branch address and add a Pickup contact name and 10-digit Pickup phone, then click Save. Failed deliveries come back to the same address.

Ship an order

1. Open an order in Processing and add the package size and weight.
2. Click Get rates. If Shadowfax serves the order, it shows with Contract rate. If not, you see which pincode it cannot serve.
3. Click Ship, then Book shipment.
4. Click Print label straight away. Shadowfax only issues labels before pickup, and Zepio saves a copy when you book.

Shadowfax schedules the pickup on its own.

Tracking updates

Zepio checks Shadowfax every 30 minutes. For instant updates:

1. Under Tracking updates, click Copy URL.
2. Send it to your Shadowfax account manager and ask them to add it as your forward order callback URL.

More about tracking, cancelling and returns: How to ship orders with courier partners.

If something goes wrong

"Shadowfax did not accept this API token" Check Environment: a staging token only works with Test (staging) and a live token with Live.

"Shadowfax cannot pick up from", "deliver to" or "return to" a pincode Shadowfax checks every leg of the trip separately. The message tells you which pincode is not served on your account. Ask your account manager, or ship with another partner.

Booking refused with a reason from Shadowfax Zepio shows Shadowfax's own message. The most common causes are a missing pickup phone and an order over ₹50,000, which needs an e-way bill.