Abandoned cart reminders on WhatsApp

A WhatsApp message to shoppers who added items to their cart and left. Cart reminders are part of Pro.

Where: Admin › WhatsApp › Automations › Abandoned cart reminders

Set it up

1. In WhatsApp › Templates, create a template from the Cart reminder starter and wait for it to be approved. It can show the items ("{{cart_items}}", for example "Banana Robusta and 3 more") and the cart total ("{{cart_total}}"), and its button opens the cart.
2. In Automations, under Abandoned cart reminders, choose Send after: how long the cart sits untouched first, from 30 minutes to 1 day.
3. Choose the template under Message.
4. Turn it on and click Save.

Who gets a reminder

• Shoppers who are signed in and have a phone number. Guests can't be reached.
• One reminder per cart. If the shopper changes the cart, it can be reminded again, but never more than once a day.
• Not while the shopper is paying, not after they order, and not for carts older than 2 days.
• Never to anyone who opted out (replied STOP, or one of your opt-out words in WhatsApp › Settings).

See what it recovered

The card shows the last 30 days: reminders sent, taps on the button, orders, and the money recovered. An order within 3 days of the reminder counts as recovered.

This is separate from the push notification cart recovery under Plugins. You can use both.