Live Order Tracking
Allow customers to track their orders in real-time with Zepio's Live Order Tracking plugin.
Enhance the customer experience with real-time delivery tracking using Zepio's Live Order Tracking plugin. This feature lets customers view the exact location of their order on a live map, along with the route taken by the delivery agent and the estimated time of arrival (ETA). The plugin integrates seamlessly with Google Maps APIs to provide precise tracking data.
Live tracking is available only when using Zepio's self-delivery system, where your in-house delivery fleet uses the Zepio Delivery Android App. This enables live location sharing of delivery partners directly on your storefront, increasing transparency and reducing customer inquiries.
Merchants also have the flexibility to disable the route display feature if preferred. With customizable options and real-time data, this plugin not only improves visibility for customers but also builds trust and confidence in your delivery process.
Key Features
- Real-time tracking of delivery agents on a live map
- Route visualization of the delivery partner’s journey (optional)
- Live Estimated Time of Arrival (ETA) powered by Google Direction API
- Supports only Self Delivery model using Zepio Delivery Android App
- Customizable display settings for tracking visibility
- Improves customer trust and reduces delivery-related support inquiries
Elevate your Zepio store with Live Order Tracking's powerful tools, designed for simplicity and effectiveness.
How to install
- Go to Admin Dashboard > Plugins > Live Order Tracking.
- Enable the plugin to activate the live order tracking on your site.
- Ensure your delivery fleet uses the Zepio Delivery Android App.
- Save changes and preview on the Order Tracking page.
Frequently asked questions
What does the Live Order Tracking plugin do?
It enables customers to track their orders in real-time using Google Maps, view the delivery agent's route, and get an estimated time of arrival.
How does the plugin track the delivery agent's location?
Tracking is possible only if you're using Zepio's Self Delivery system and your delivery agents use the Zepio Delivery Android App.
Can I disable the display of the delivery route on the map?
Yes, store admins can choose to disable the route display from the plugin settings if they prefer not to show the agent’s path.
How is the estimated time of arrival (ETA) calculated?
ETA is calculated using Google Direction APIs based on the current location of the delivery agent and traffic conditions.
Do I need a Google Maps API key to use this plugin?
Yes, a valid Google Maps API key is required to enable map rendering and live tracking functionality.
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